Shipping & Return Policy

Shipping Policy

Her Pretty Crown proudly ships worldwide via UPS.

All packages are fully insured and require signature confirmation upon delivery for added security.

Please ensure the name on your order matches the recipient’s valid government-issued ID, if applicable.

To help prevent fraud, your shipping and billing addresses must match. Orders that cannot be verified may be delayed or canceled at our discretion.

Orders are processed Monday through Saturday. We do not process or ship orders on Sundays or major holidays.

  • Orders placed before 5:00 PM EST will begin processing the same business day.
  • Orders placed after 5:00 PM EST will begin processing on the next business day.

Please allow 1–3 business days for order processing.

Once processed, standard UPS shipping typically takes 3–7 business days.

Processing and shipping times may be extended during sales, holidays, promotional events, or periods of high order volume.

Her Pretty Crown is not responsible for shipping delays caused by the carrier, severe weather, holidays, natural disasters, or other circumstances beyond our control. We encourage customers to place orders well in advance if needed for a specific date.

Customers are responsible for providing a complete and accurate shipping address at checkout. Her Pretty Crown is not responsible for packages delivered to an incorrect address provided by the customer.

Once an order has shipped, customers will receive an email containing their UPS tracking information.


Refund & Exchange Policy

Due to the sanitary nature of our products, all sales are final.

We do not accept refunds, returns, exchanges, or order cancellations once an order has been placed.

If your order arrives damaged, defective, or you received the incorrect item, please contact us within 48 hours of delivery by emailing herprettycrownhair@gmail.com.

To help us resolve the issue as quickly as possible, please include:

  • Your order confirmation number.
  • Clear photos of the product and packaging.
  • A brief description of the issue.

Once your claim has been reviewed, Her Pretty Crown will determine the appropriate resolution. Approved claims may qualify for a replacement or another appropriate solution at our discretion.